Terms of booking.

Who we are

Sacred Earth is a travel company in Kampala, Uganda. We design bespoke journeys through Uganda — currently four passages — and the one way to reach us is hello@sacredearth.travel.

The written proposal is the contract

There is no package to buy off this page. Ask for a journey through plan your journey and a trip designer in Uganda replies with a written proposal within 24 hours. There is nothing to pay to ask.

Your proposal states, for your journey specifically:

• the itinerary, day by day;
• the price and the payment schedule;
• what your travel insurance must cover;
• the cancellation and refund schedule, itemised;
• the licensed operators, lodges and guides who will run it, by name.

Until you accept a proposal, nothing is owed and nothing is committed. Acceptance and payment run on the proposal and its invoice: a deposit of 30% of the journey price on acceptance, which secures permits and lodges, and the balance 60 days before departure.

The checkout on this site

Permits

Gorilla and chimpanzee permits are issued by the Uganda Wildlife Authority, not by us, and they carry the authority’s own terms. Where a passage includes permits — The Hour includes both — your proposal says so and holds them under those terms.

Insurance

Travel insurance is required on every journey. Your proposal states what the policy must cover.

Who runs your journey

We arrange journeys with licensed operators and hosts, and the proposal names them. Lodges are chosen against the Held standard, described on stays.

Cancellation

The exact schedule for your journey is in your proposal. The principles — what is recoverable, what is not, and why — are on the cancellation page.

Questions

Anything this page does not answer, ask: hello@sacredearth.travel.